Business model

Customers and shareholders

We directly serve a range of enterprise customers from large multinational companies to midsized businesses. We focus on industry verticals which are significant users of information and communication services to which we offer industry solutions. We also serve wholesale customers such as carriers, and indirectly serve SME customers through channel partners.

Value

We focus on the key drivers of value for our customers, such as flexibility, security, reliability, and seamless delivery across technologies and geographies. Our Strategy is focused on delivering superior growth and returns for Colt through three key priorities: focusing on key markets, customer experience and our assets.

Markets, customer experience and assets

Markets: We focus on serving businesses and locations (cities and key information hubs) which drive the highest growth and returns for Colt – Customer experience: We focus on delivering an exceptional customer experience to minimise churn and drive growth through increased trust, share of wallet, and customer advocacy – Assets: We focus on getting the most from our physical assets (networks and data centres), our shared operating platform assets, and our expert workforce; to deliver improved profitability and returns on investment.

Products, services and solutions

We provide a range of individual services and seamlessly integrated solutions in network, voice, data centre and IT services – the four elements of our information delivery platform. Through our assets and expertise Colt is uniquely placed to roll out complex solutions combining these assets.

Network, voice, data centres and IT

We have an extensive international next generation network together with deep local fibre access, data centre and IT service assets in key cities and information hubs in Europe and Asia. This allows us to provide customers with seamless, end-to-end capability across technologies and geographies.

Our people

We create a great working environment for our employees. We believe that a diverse, motivated and values-driven workforce achieves more for themselves, those around them and the business as a whole. Colt enjoys a diverse workforce represented by 70 different nationalities. Colt's multicultural environment enables us to effectively work within the numerous communities in which we are based.

Shared platforms and services

A common platform of systems and processes has been established across Colt. A global business services model is operated through our shared service centres in India, Spain and Romania driving integrated and cost-effective business critical functions in support of Colt's multinational operations.

Balance sheet strength and debt capacity

Colt's balance sheet strength and debt capacity allow us to support the necessary organic and inorganic investments to deliver our strategy. Dividends are not a near-term priority as we maximise value generation by investing in the full execution of our strategy.

Revenue by line of business

Revenue by lines

EBITDA by line of business

EBITDA by line